On 20th June, Radio 4’s Today Programme featured, in its Thought for the Day slot, a piece by the Reverend Lucy Winkett, Rector of St James’s Church, Piccadilly, London. I must admit, if I’m not already in the commuter maelstrom, I tend to use TftD…
On 20th June, Radio 4’s Today Programme featured, in its Thought for the Day slot, a piece by the Reverend Lucy Winkett, Rector of St James’s Church, Piccadilly, London. I must admit, if I’m not already in the commuter maelstrom, I tend to use TftD…
Artificial intelligence (AI) seems to be on everyone’s lips. If 2017 was a formative year for technological advancement in this sphere, 2018 has been billed by some observers as the beginning of full-scale implementation of AI in our lives. The recent Consumer Electronics Show (CES 2018,…
In last month’s blog I wrote about the importance of understanding client needs in determining the success of a service business. The essential companion to spending quality time in your clients’ shoes is relationship behaviour, the ability to establish rapport, maintain trust and credibly behave…
It’s that time again. The futurologists, both permanent and those drafted in to handle the seasonal spike, are in full flow. What’s going to happen in the year ahead? What will be the defining trends? Having just emerged, blinking, from the extraordinary year that was…
How do we humans make decisions? How long have you got? It’s a question well served by academic brainpower and literature. In recent years, neuroscientists have even begun to publish best-sellers on how and why we choose what we choose, expanding our minds with a…