Blog Bigfoot Thinking

Raising a wry glass to Dry January

Raising a wry glass to Dry January

As I write, I am halfway through Dry January. Fifteen long evenings have passed, another fifteen lie ahead. There is no mid-game break here, no change of ends, no time to recharge. I don’t regard myself as anything like alcohol-dependent but I can’t even contemplate…

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An apology if you are homeless. Your call is important to us. Please stay on the line

An apology if you are homeless. Your call is important to us. Please stay on the line

At about this time last year I wrote a blog about homelessness entitled ‘A good month for festivity but the worst time of year to be homeless.’ I have a special interest. I am a trustee of a Housing Society which provides a 154-bed hostel…

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Business relationships need to feel like a human experience

Business relationships need to feel like a human experience

My work affords me the privilege of spending lots of time in conversation with client and agency team members as we seek to understand how these parties to important, often complex commercial relationships can get the best from each other. While I tailor my interviews to…

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The bar for successful business relationships continues to get higher

The bar for successful business relationships continues to get higher

One of the fascinations of working with clients and agencies (more broadly, service buyers and service providers) to improve the performance of their business relationships comes from how and where to draw the line between a personal and professional liaison. Clearly, in strong relationships, connections are…

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Seven-point plan for post-holiday client engagement

Seven-point plan for post-holiday client engagement

Despite the welcome need for sunglasses in London this week, the summer holiday period is now over. Children are back at school and adult workers have returned to their respective coal faces. My train journey into Liverpool Street this morning required a well-practised sardine impersonation…

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In search of truth at the 2018 Byline Festival

In search of truth at the 2018 Byline Festival

The second Byline Festival, staged in partnership with The Frontline Club, ended on bank holiday Monday after four mind-expanding days in the undulating beauty of Pippingford Park, East Sussex. It’s fair to say that this was not your normal festival, however. Yes, there was plenty of…

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