Tag archive for personal contact - page 3

Will this generation of followers make its leaders kinder (and more effective)?

Will this generation of followers make its leaders kinder (and more effective)?

There is a book on leadership for every day of the year. And then there are the blogs, for every hour of every day. Leadership theory and best practice offer well-trodden paths for experts from many disciplines and present a seemingly infinite source of fascination…

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In 2017 we must limit the damage of the post-truth phenomenon

In 2017 we must limit the damage of the post-truth phenomenon

Oxford Dictionaries has declared post-truth as its 2016 international word of the year, beating to the title other trend-setting or event-capturing terms like alt-right, Brexiteer, chatbot, coulrophobia (yes,  fear of clowns) and the rather appealing, not in the least dark, Danish concept of Hygge. The compound…

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(Back to) the future of account management. A classic tune to a new rhythm

(Back to) the future of account management. A classic tune to a new rhythm

Every few years the death of account management is announced. In response, a stout defence is mounted, the debate rages for a while, then the obituary is withdrawn, some remedial care is prescribed and clients continue to interact with their agencies primarily via their account teams….

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Personalise, don’t just customise, your business relationships

Personalise, don’t just customise, your business relationships

Personalisation is making waves in the marketing community. What started as the tailoring of an email greeting (from the stock ‘Dear Valued Customer’ to the cheerily familiar ‘Dear Louise’) is evolving rapidly and imaginatively. When, towards the end of last year, Marmite offered its users the…

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Physical proximity drives digital as well as face-to-face communication

Physical proximity drives digital as well as face-to-face communication

This month’s Harvard Business Review (HBR) features a series of fascinating articles on the 21st – Century Workspace. In a sidebar to one of them, Workspaces That Move People, reference is made to the 1977 book, entitled Managing the Flow of Technology, by Thomas J Allen….

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A classic truth for building successful tech companies

A classic truth for building successful tech companies

Our progress as a civilisation has always in part been measured by our powers of invention. That is not to downplay the importance of moral and intellectual development but new products and processes are somehow more concrete and, judging by the current daily servings of…

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