Tag archive for trust

The bar for successful business relationships continues to get higher

The bar for successful business relationships continues to get higher

One of the fascinations of working with clients and agencies (more broadly, service buyers and service providers) to improve the performance of their business relationships comes from how and where to draw the line between a personal and professional liaison. Clearly, in strong relationships, connections are…

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Seven-point plan for post-holiday client engagement

Seven-point plan for post-holiday client engagement

Despite the welcome need for sunglasses in London this week, the summer holiday period is now over. Children are back at school and adult workers have returned to their respective coal faces. My train journey into Liverpool Street this morning required a well-practised sardine impersonation…

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Hard day at work? Read First Light by Geoffrey Wellum

Hard day at work? Read First Light by Geoffrey Wellum

Last Wednesday, 18th July, the death was announced of Geoffrey Harris Augustus Wellum. He was 96 years old. A long life, a good innings, a man with an imperial name. Anything else of significance? Well, yes. Wellum joined the Royal Air Force (RAF) in August 1939,…

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If you want brave clients, be clear what you’re asking for

If you want brave clients, be clear what you’re asking for

In my business consultancy I spend a good deal of time interviewing the parties to client/agency relationships. In addition to the value I can add via feedback from individual conversations, it is fascinating to capture the general themes which surface from time to time or,…

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Martin Luther King – civil rights icon, champion of non-violent protest, flawed like the rest of us

Martin Luther King – civil rights icon, champion of non-violent protest, flawed like the rest of us

50 years have passed since, on 4th April 1968, Martin Luther King Jr. was assassinated on the balcony of the Lorraine Motel in Memphis, Tennessee. He was 39 years old. There is a phrase, attributed, coincidentally, to fellow murder victim Abraham Lincoln and often recited at…

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In an age of compulsive messaging, transmission must not be mistaken for communication

In an age of compulsive messaging, transmission must not be mistaken for communication

On Thursday 15th March, at 1.30pm local time, tragedy struck Miami’s Florida International University (FIU). A pedestrian bridge over 8th Street (connecting the school’s campus to a popular neighbourhood for FIU accommodation) collapsed, killing six people who were caught beneath 950 tons of steel and…

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